Shipping & Refund Policy

Shipping Policy

Sending your wig to us

• If you're posting your wig to us for a service, the cost of sending it is yours, and so is the responsibility for it reaching us safely.
• We recommend a tracked, signed-for service with enough cover for the value of your wig, such as Royal Mail Special Delivery.
• Pack your wig securely, ideally in a box with the hair in a bag or hairnet so it doesn't tangle.
• Include your name, phone number and booking reference. Our address is in your booking confirmation.

While your wig is with us

• Once your wig arrives, it's in our care and we're responsible for it.
• We're fully insured, so in the unlikely event anything happens to your wig while it's with us, you're covered.
• We'll let you know when your wig has arrived safely.

Sending your wig back

• We return wigs by Royal Mail Special Delivery, next day, tracked and signed for, so your wig gets back to you safely.
• Return postage is £11 for up to 2 wigs. Sending more than two? Get in touch and we'll confirm the cost.
• We'll send your tracking number as soon as your wig is on its way.
• Someone will need to sign for the parcel. If you miss it, Royal Mail will leave a card so you can rearrange delivery or collect it.
• Local to Milton Keynes? Drop-off and collection from us in MK10 is free.

Ready-to-ship wig orders

• Wigs bought from our shop are sent by tracked, signed-for delivery within the UK.
• Delivery costs are shown at checkout before you pay.
• We'll email your tracking details once your order has been dispatched.

Refund Policy

We're sure you'll love your wig. But in case something isn't right, you have 7 days to get in touch and be considered for a refund.

Wig services

Revamps, repairs, lace replacements, customisation, colouring and wig construction.

• Contact us within 7 days of receiving or collecting your wig. Tell us what's wrong and send clear photos.
• If we find a problem with our work, we'll first offer to put it right free of charge. Where that isn't possible, we'll offer a full or partial refund.
• After 7 days, the service is no longer eligible for a refund.

We can't refund for:

• Wear and tear, or damage from heat styling, products, glue or adhesives after your wig has been returned.
• Changes made by anyone else after your wig has left us, such as colouring, cutting or restyling.
• Problems with the wig that were there before the service, such as weak lace or shedding, which we point out when we inspect it.
• A change of mind about a style or colour you agreed to before we started.

Ready-to-ship wigs

• If you've bought a ready-to-ship wig online, you can cancel within 14 days of receiving it.
• The wig must be unworn and unaltered (lace uncut, not coloured or restyled) and returned in its original packaging with any hygiene seal or tags in place.
• For hygiene reasons, we can't accept wigs that have been worn, unless they're faulty.
• Return postage is paid by you, unless the wig is faulty or not as described.
• Custom-made wigs, and wigs customised to your request (for example bleached knots, plucking or cut lace), are made just for you and can't be returned unless faulty.

How refunds are paid

• Approved refunds go back to your original payment method within 14 days.
• For returned wigs, this starts once we've received and checked the wig.